Our Lead Credit Policy
Got a bad lead? We'll replace it for free. Here is exactly what qualifies for a lead credit and how to claim yours in a couple of minutes.
What qualifies for a credit
Incorrect Information
If any of the details below are incorrect, you are eligible for a lead credit:
- Phone Number
- Name
- Address
Zero Interest
If a lead has not expressed any interest in your services, or any openness to chatting, you are eligible for a lead credit.
Contracted with Someone Else
If the lead states they are already contracted with someone else, you are eligible for a lead credit.
Out of Area Lead
If you receive a lead outside of your service area, you are eligible for a lead credit.
Will unresponsive leads be credited?
No. However, our team will re-engage them for you, so a quiet lead is never a dead end.
How to File a Lead Credit
Make your own copy of our Google spreadsheet, fill in the lead details, and email it to [email protected] by the end of the month. Follow the quick tutorial below if you need a hand.
Open the spreadsheet and choose File › Make a copy to create your own version.
Fill in the details of the lead you would like credited.
Email your copy to [email protected] by the end of the month, and we will handle the rest.
Tutorial: copying the spreadsheet and submitting your lead credit.